Refund Policy of Ravine Foundation Kenya

Effective Date: May 4th, 2024

Introduction

Ravine Foundation Kenya appreciates the generosity and support of our donors and understands that circumstances may change, leading to a desire to cancel a donation. This Refund Policy outlines the circumstances under which Ravine Foundation Kenya may provide a refund of a donation.

Scope

This Refund Policy applies to all monetary donations made to Ravine Foundation Kenya.

Refund Conditions

  1. Mistaken Donations: If you made a donation in error, please contact us within [Number of Days, typically 14 to 30] days from the date on which the donation was made. We will evaluate your request and endeavor to return the mistakenly donated amount.
  2. Fraudulent Transactions: If you believe that your credit card has been used fraudulently to make a donation, please contact us immediately. After an investigation, if the transaction is proven to be fraudulent, we will refund the donation amount to your credit card.
  3. Recurring Donations: For recurring donations, donors can cancel future donations at any time. However, past donations will not be refunded unless they meet the conditions stated under “Mistaken Donations” or “Fraudulent Transactions.”

Process for Requesting a Refund

To request a refund, please contact us at:

Please provide:

  • Your name and contact information
  • Donation details (amount, date, and transaction reference)
  • Reason for requesting a refund

Evaluation of Refund Requests

All refund requests are reviewed on a case-by-case basis. Ravine Foundation Kenya reserves the right to approve or deny refund requests at our discretion. Approved refunds will be processed within [Insert number of days, typically 30] days of the approval.

Exceptions

Please note that refunds will generally not be given unless there is a clear and documented error on our part or the circumstances fall under the categories mentioned above. As donations are often used quickly to fund our ongoing projects, we ask for your careful consideration before making a donation.

Contact Information

For further inquiries or requests, please contact us using the details provided above. We are here to assist you and address any concerns you may have.

Changes to Our Refund Policy

Ravine Foundation Kenya reserves the right to amend this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.